Your health and safety is a top priority for us. If you’re in Victoria, remember you don’t need to go to a service centre to access our services.
You can do most of your business using our self service options, including:
- reporting income
- uploading documents
- claiming payments
- updating changes in your circumstances.
If you’re unable to use online services, you can also call us on your main payment line for assistance.
If you’re feeling unwell, or need to isolate yourself at home, please don’t visit our service centres.
Additional restrictions apply to people living in metropolitan Melbourne and Mitchell Shire. If you need to visit a service centre in these areas you must wear a mask or face covering. Children under 12 years of age don’t need to wear a mask.
You can also watch the video below to find out about our servicing arrangements in restricted areas.
Due to Coronavirus (COVID-19), our service centres may open and close at different times. Please check customer service changes before you visit.
Read more about updates to Coronavirus restrictions in Victoria.
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